Privacy Policy

Last updated: September 2, 2026

1. Introduction

This Privacy Policy explains how Rancang Digital ("Rancang Digital", "we", "us", or "our") collects, uses, stores, protects, and discloses information when you use the GAP Transportasi platform and its mobile applications.

GAP Transportasi currently includes the following applications:

These applications are collectively referred to as the "Applications" or the "Service" in this Privacy Policy.

By using any of the Applications, you acknowledge that you have read and understood this Privacy Policy.

2. Developer and Application Information

3. Information We Collect

Depending on the Application and features you use, we may collect different types of information.

3.1 Account Information

When you create or use an account, we may collect:

• Full name
• Phone number
• Email address
• Password or authentication information
• Profile photo
• Address or city
• Account information
• Information required for account verification
• Other information voluntarily provided by you

3.2 Customer Information

When using GAP Pelanggan, we may collect information necessary to provide transportation services, including:

• Customer name
• Phone number
• Pickup location
• Destination location
• Transportation request information
• Service history
• Information necessary to communicate with the driver

3.3 Driver Information

When using GAP Driver, we may collect information necessary to provide driver services, including:

• Driver name
• Phone number
• Email address
• Profile information
• Profile photo
• Driver verification information
• Vehicle information
• Vehicle type
• Vehicle registration information
• Driver availability status
• Transportation service information

3.4 Partner Information

When using GAP Partner, we may collect information required to manage partner accounts and services, including:

• Partner name
• Business or organization information
• Contact information
• Phone number
• Email address
• Address or business location
• Account information
• Service-related information
• Information voluntarily provided by the partner

3.5 Location Information

Depending on the Application and features you use, we may collect location information when you grant the required permission.

Location information may be used to:

• Display your location on a map
• Determine pickup locations
• Determine destination locations
• Match customers and drivers
• Find nearby transportation requests
• Provide route and navigation functionality
• Calculate routes or distances
• Track transportation service status
• Support transportation operations
• Improve service reliability and safety

For GAP Driver, location information may be required while using driver features that depend on continuous location updates.

If background location access is enabled and permitted, location information may be processed while the application is running in the background when necessary to support applicable driver-service functionality.

You can manage location permissions through your Device settings. Disabling location access may prevent certain features from functioning correctly.

3.6 Camera, Photos, and Media

Depending on the Application and features you use, we may request access to your camera, photos, or selected media when required for a specific feature.

These permissions may be used for:

• Uploading a profile photo
• Uploading vehicle information
• Uploading partner information
• Uploading verification documents
• Uploading supporting images
• Other features where you choose to upload an image

We only use camera, photos, or media access for purposes related to the feature for which access is requested.

You can manage these permissions through your Device settings.

3.7 Device and Technical Information

We may automatically collect certain technical information, including:

• IP address
• Device type and model
• Operating system and version
• Application version
• Device identifiers where permitted
• Network information
• Date and time of access
• Crash reports
• Diagnostic information
• Application performance information

3.8 Service and Transaction Information

Depending on the Application you use, we may collect information related to transportation services, including:

• Transportation requests
• Pickup and destination information
• Trip or order information
• Service status
• Date and time of service
• Route and distance information
• Driver availability
• Service history
• Fare or payment-related information where applicable
• Customer-driver interaction information

4. How We Use Your Information

Rancang Digital may use collected information for the following purposes:

• To create and manage user accounts
• To provide and maintain GAP Transportasi services
• To process transportation requests
• To match customers with available drivers
• To provide pickup and destination information
• To provide map, route, and location-based functionality
• To manage driver and partner accounts
• To verify accounts and information
• To communicate with customers, drivers, and partners
• To send service-related notifications
• To provide customer and technical support
• To prevent fraud, abuse, and unauthorized activity
• To maintain and improve application security
• To troubleshoot technical problems
• To improve application performance and functionality
• To analyze service usage
• To comply with applicable laws and legal obligations

5. Sharing of Personal Data

Rancang Digital does not sell your Personal Data.

5.1 Sharing Between Users

Certain information may be shared between relevant users when necessary to provide a requested transportation service.

For example, information may be shared between customers and drivers involved in a transportation request.

Depending on the service, this information may include:

• Name
• Profile photo
• Vehicle information
• Pickup location
• Destination location
• Approximate location
• Service status
• Contact information necessary to complete the service

5.2 Service Providers

We may share necessary information with trusted Service Providers that help us operate the GAP Transportasi platform.

These may include providers for:

• Cloud hosting
• Data storage
• Maps and location services
• Push notifications
• Analytics
• Security
• Technical support
• Application infrastructure

5.3 Legal Requirements

We may disclose information when reasonably necessary to:

• Comply with applicable laws
• Respond to lawful government requests
• Protect our rights or property
• Prevent fraud or wrongdoing
• Protect the safety of users or the public
• Defend against legal claims

5.4 Business Transactions

If Rancang Digital or the GAP Transportasi business is involved in a merger, acquisition, restructuring, financing, sale of assets, or similar transaction, Personal Data may be transferred as part of that transaction, subject to applicable law.

6. Third-Party Services

GAP Transportasi may use third-party services to provide mapping, location, hosting, analytics, notification, security, or other technical functionality.

Google Maps / Google Places

GAP Transportasi may use Google Maps, Google Maps Platform, or Google Places services for mapping, location, address, routing, and place-related functionality.

Information processed by Google is subject to Google's applicable privacy policies.

Google Privacy Policy:
https://policies.google.com/privacy

7. Data Retention

Rancang Digital retains Personal Data only for as long as reasonably necessary to:

• Provide GAP Transportasi services
• Maintain user accounts
• Maintain service and transaction records
• Prevent fraud and abuse
• Resolve disputes
• Maintain system security
• Comply with legal obligations
• Enforce applicable agreements and policies

When Personal Data is no longer required, we may delete, anonymize, or securely dispose of it.

Some information may remain temporarily in encrypted backup systems until those backups are routinely deleted or overwritten.

8. Data Security

Rancang Digital takes reasonable technical and organizational measures to protect Personal Data against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission over the Internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

9. Your Privacy Rights

Subject to applicable law, you may have the right to:

• Request access to your Personal Data
• Request correction of inaccurate information
• Request deletion of your Personal Data
• Request information about how your data is processed
• Withdraw consent where processing is based on consent
• Request restriction of certain processing
• Object to certain processing activities where applicable

You may contact us using the contact information provided below to exercise applicable privacy rights.

We may verify your identity or account information before processing certain requests.

10. Account and Personal Data Deletion

Users of GAP Pelanggan, GAP Driver, and GAP Partner may request deletion of their account and associated Personal Data.

To request account or Personal Data deletion, contact:

When a valid deletion request is processed, information that is no longer required for legitimate purposes will be deleted or anonymized.

Certain information may be retained when necessary to:

• Comply with legal obligations
• Prevent fraud or abuse
• Resolve disputes
• Enforce agreements
• Protect the security of GAP Transportasi
• Meet applicable regulatory requirements

11. Cookies and Similar Technologies

The GAP Transportasi Website may use cookies and similar technologies for purposes such as:

• Authentication
• Website functionality
• Security
• Remembering preferences
• Website performance
• Usage analysis

You can manage cookies through your browser settings.

12. Children's Privacy

GAP Transportasi applications are intended for users who are legally permitted to use the applicable transportation, customer, driver, or partner services under Indonesian law and applicable regulations.

Our Services are not intended for children who are not legally permitted to use these services.

We do not knowingly collect Personal Data from children in violation of applicable law.

If you believe that a child has provided Personal Data to us without appropriate authorization, please contact us.

13. Links to Other Websites

Our Website or Applications may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of third-party websites or services.

We encourage you to review the privacy policies of any third-party services you access.

14. International Data Transfers

Your information may be processed and stored on systems operated by Rancang Digital or its Service Providers.

Depending on the infrastructure used to operate GAP Transportasi, information may be processed or stored outside your city, province, or country.

Where applicable, we take reasonable steps to ensure appropriate safeguards are used for the processing and transfer of Personal Data.

15. Changes to This Privacy Policy

Rancang Digital may update this Privacy Policy from time to time.

When changes are made, we will update the Last updated date at the top of this page.

For significant changes, we may provide additional notice through the GAP Transportasi Applications, Website, email, or other appropriate communication methods where required.

You are encouraged to review this Privacy Policy periodically.

16. Contact Us

If you have questions, requests, complaints, or concerns regarding this Privacy Policy or the processing of your Personal Data, please contact: